Case Study
Consumers are becoming ever more demanding when it comes to buying cover and managing their finances. They want to deal with providers when and how it’s convenient for them, and they expect any transactions to be simple and completed quickly.
Deploying always-on digital services are no longer an option; they’re an expectation. More people than ever, manage their finances online and through mobile devices. In order to address this business need, an ever-increasing number of financial service providers are implementing a client-facing platform, whether to gain competitive advantage, or just to keep pace with the competition.
Our SSG Digital partner recognised the need to move away from their legacy platform, improve their product portfolio to target increased new business volumes and meet the evolving digital needs of their consumers.
The Challenges
When our partner identified a need for new products and a substantial increase in New Business volumes, they quickly realised their legacy platform no longer served them. In addition, they identified a clear need to enhance the digital experience for advisers and consumers, creating a seamless journey that could be accessed 24/7. Having a bespoke solution that would meet these requirements as well as increase process automation and, drive adviser and consumer engagement was key to fulfilling their vision.
The Solution
Our end-to-end platform, SSG Digital STP (Straight Through Processing), was the obvious solution. SSG empowered our customer to take back control by offering migration of legacy products and enabled rapid new product launches in days, rather than weeks or months. With SSG Digital, our partner was able to launch advised, D2C and portals simultaneously, alongside new personal and business products. Delivered via a phased go-live program with specific intermediary groups.
The Results
As a result, our partner has:
- A modern state of the art policy administration system.
- Extensive self-serve capability for advisers and customers in fulfillment and post issue updates.
- A scalable and expandable solution.
- Substantial MI capability to support further business expansion
